Support & FAQ

How can we help?

Activate your warranty, get in touch with the team, or find answers about installation, heat reuse, shipping, and payment.

Activate your system

Register your installation within 30 days of delivery and we'll extend your limited warranty by 6 months, free. It takes about two minutes and puts your unit on record for support and firmware notices.

12
Months included
18
Months registered
Register & Activate

Contact the team

Questions about your install, an order, or a return? Reach out before operating the system if anything is unclear.

Installation Manuals

Read the manual before you install.

Each manual covers safety, specifications, the fluid fill and purge procedure, setpoints, troubleshooting, and warranty.

Frequently Asked Questions

Answers from the Hashrate House team.

Immersion & Hydro Cooling

What does immersion cooling actually mean for your miner?

It means your ASIC miner runs in a special non-conductive liquid that pulls heat away fast. You get better temperature control, less fan noise, and a setup that's built for smarter heat reuse at home.

Why choose liquid (immersion or hydro) cooling for a home mining setup?

Because it keeps things cooler, quieter, and more efficient, and it gives you a shot at reusing the heat instead of throwing it away. That means better temperature control, less noise, and a smarter way to mine at home. Big upside, fewer headaches.

How does an immersion cooling system work for home Bitcoin mining?

In an immersion setup, your ASIC miner is fully submerged in a specialized dielectric (non-conductive) fluid. This fluid absorbs heat from the mining components much faster than air. The heated fluid is then pumped through a heat exchanger, allowing you to capture that thermal energy and reuse it to heat your home, hot tub, or domestic water supply, all while completely eliminating noisy ASIC fans.

How quiet are Hashrate House immersion and hydro mining systems?

Standard air-cooled ASIC miners can exceed 75 decibels, which is too loud for most homes. By replacing high-RPM fans with our liquid hydro or immersion systems, operating noise levels drop below 30 dB. Even with our optional outdoor dry cooler (if you want to mine 24/7, not just for heat), our systems are quiet enough to run indoors or on a residential patio without disturbing your household.

Warranty & Registration

What is the warranty on Hashrate House systems?

Hashrate House hydro and immersion cooling systems come with a 1-year limited warranty from the date of purchase. This covers defects in materials and workmanship under normal use for the Hashrate House box, hoses, fittings, and integrated coolers. It doesn't cover damage from misuse, accidents, modifications, or unauthorized repairs. Follow the product activation steps in your manual and we'll extend it another 6 months, for a total of 18 months.

Can I extend my warranty?

Yes. Register your installation within 30 days of delivery and we'll extend your warranty by 6 months, free. It takes about two minutes, puts your unit on record with us, and gets you support plus firmware notices for your system.

Where can I download the installation manual?

Installation manuals are in the Installation Manuals section of this page. Read the manual for your system in full before installing, and contact support if anything is unclear.

How do I register my Hashrate House system?

Use the product activation form: choose your system, enter your purchase and install dates, your electrician's name and license number, and confirm the installation followed the Installation & Safety Manual. You'll get an email confirmation with your coverage details.

Installation & Setup

What electrical setup do I need to run a hydro ASIC miner at home?

Both need a dedicated 240V circuit installed by a licensed electrician. The Aqueon Hydro uses a 9 ft NEMA L6-30 plug (verify the circuit can handle 5,500 W) or can be hardwired. The HashTub immersion heater needs a dedicated 30A, 240V hardwired circuit; a complete HashTub (tub pumps, control board, ionizer, spa control, and heater) runs on one dedicated 60A, 240V GFCI spa circuit per NEC Article 680. The immersion system's pump and miner breakers come pre-wired.

Do I need an electrician to install a residential mining system?

While our systems are designed for straightforward residential installation, most 5 kW (5,000 W) hydro and immersion systems require a dedicated 240V single-phase circuit. We require a licensed electrician to install the supply circuit (a NEMA L6-30 receptacle or hardwiring for the Aqueon; a hardwired 30A circuit for the HashTub immersion heater, or a 60A GFCI spa circuit for a complete HashTub) to ensure it meets all local electrical and safety codes.

What does it cost to run a home Bitcoin miner?

Look at it through the "sunk cost" model. If you already pay to heat a living space, a water heater, a hot tub, or a pool, that electrical cost is already spent. Generating that heat with an ASIC instead means any BTC earned is pure upside. For the numbers: the standard Aqueon Hydro with the M64 preinstalled runs at about 19.9 J/TH at 5,000 W (5 kW); upgrading to an M74 (for the difference at current market price) brings that closer to 12 J/TH at the same 5,000 W (5 kW).

Home mining vs. hosting: which is better?

Facility hosting is simple, but the heat at commercial hosting sites is wasted. Mining at home lets you capture that energy for home heating, reduce energy costs, and keep full control over your setup. Hosting facilities often come with higher overhead fees and none of the heat-reuse benefits. Nothing feels better than showering or soaking in the Bitcoin your heater just generated.

Which mining pool should I point my ASIC at?

Pick pools with the most transparency in their payout structure that are auditable, like Ocean.xyz or other PPLNS (Pay Per Last N Shares) pools. PPLNS pays you for the actual shares you mine. FPPS (Full Pay Per Share) pools remove variance, but you aren't paid your full share and your work can be diluted into processes you might not agree with. Ultimately, solo mining is the real win and not a pipe dream: over 30 people solo-mined blocks last year on less hardware than our systems.

Heat Recapture & Energy Savings

How can you put your miner's heat to work?

A lot more than you might think. You can reuse that heat to warm your home, and in some setups, heat water or a pool. That's the whole point: turn waste heat into something useful.

Can I use a Bitcoin miner to heat my hot tub or swimming pool?

Yes. Systems like our Aqueon Hydro and HashTub setups are engineered for this. They capture the heat generated by your ASIC miners and route warm water into your hot tub, swimming pool, or radiant floor loops, essentially turning your mining rig into a high-efficiency water heater.

Can I heat my house with a Bitcoin miner?

Yes. If you have radiant floor heating or central air (vents around your house), integration is easier than you might think. Our systems tie the heat they generate directly into your existing residential heating infrastructure.

Shipping, Returns & Payment

Do you offer free shipping on Hashrate House systems?

Yes. All Hashrate House immersion and hydro cooling systems are designed in America, engineered to last, and delivered with free shipping across the contiguous United States.

Can I send back an item if it's not the right fit?

Yes. Hashrate House systems come with a 60-day money-back guarantee from the date of delivery. Return the complete system, with every component and material it shipped with, in substantially the same condition it arrived in. Return shipping, handling, and insurance are paid by the customer. Once we receive and inspect the return, we refund the purchase price, less any costs for damage, missing parts, or excessive wear. The guarantee doesn't cover damage from improper installation, misuse, modification, or not following the instructions; defects are handled under the limited warranty. Contact our support team with your order details to start a return. Refunds go back to your original payment method.

Which payment options can I use at checkout?

We accept all major credit cards, ACH bank transfers, and Bitcoin on-chain or over Lightning.